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AppsZendesk ToolsZendesk Create Side Conversation
Zendesk Tools

Zendesk Create Side Conversation

Create a private side conversation on a Zendesk ticket. Side conversations are agent-to-agent communications that don't notify the customer. Use this action when you need to discuss a ticket privately with another agent, escalate to a specialist, or coordinate on sensitive issue…

Write actionRisk level 2 of 5OAuth connection
Use Zendesk Create Side Conversation

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Pricing
Free
Unified payment
Not currently supported

Inputs

  • toarray
    Required
    List of recipients for the side conversation. Each recipient must have at least one of: user_id, email, slack_channel_id, support_group_id, or msteams_channel_id. At least one recipient is required.
  • bodystring
    Required
    Plain text body of the initial message. This is the main content of the side conversation that recipients will see.
  • subjectstring
    Subject line for the side conversation. If not provided, a default subject may be used based on the parent ticket.
  • html_bodystring
    HTML-formatted body of the initial message. If provided, this will be used instead of the plain text body for HTML-capable clients.
  • ticket_idinteger
    Required
    The ID of the Zendesk ticket to attach the side conversation to
  • external_idsobject
    Key-value external metadata to attach to the side conversation. Use this to store custom identifiers or tags from your external systems.
  • attachment_idsarray
    List of attachment file IDs to include with the message. These must be IDs from previously uploaded attachments via the CreateSideConversationAttachment action.

Observable output

  • data
    Required
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    Required
    Whether or not the action execution was successful or not

Skills that use this Action

Related use cases

No verified related use cases are linked yet.

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Skills that use this Action

No published Skills explicitly reference this Action yet.