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AppsZendesk ToolsZendesk Create Ticket Field Option
Zendesk Tools

Zendesk Create Ticket Field Option

Create or update an option for a dropdown or multiselect ticket field. Use when you need to add a new selectable option to a custom ticket field of type 'multiselect' or 'tagger'. If an option with the same value already exists, it will be updated with the provided name. This ac…

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Use Zendesk Create Ticket Field Option

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Pricing
Free
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Inputs

  • namestring
    Required
    The name of the option displayed to agents and end users in the dropdown
  • valuestring
    Required
    The internal value of the option used when saving the ticket field selection
  • positioninteger
    The relative position of the option in the dropdown list. Options with lower positions appear first.
  • allow_solvingboolean
    If true, selecting this option allows the ticket to be solved when the field is required to solve
  • ticket_field_idinteger
    Required
    The ID of the ticket field to add the option to. The ticket field must be of type 'multiselect' or 'tagger'.

Observable output

  • data
    Required
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    Required
    Whether or not the action execution was successful or not

Skills that use this Action

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