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Zendesk Tools

Zendesk Create Trigger

Create a new trigger in Zendesk. Triggers are business rules that automatically perform actions on tickets when certain conditions are met. Unlike automations, triggers execute immediately when tickets are created or updated. Use this action when you need to: - Automatically cha…

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Use Zendesk Create Trigger

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Inputs

  • titlestring
    Required
    The title/name of the trigger. Must be unique among all triggers.
  • activeboolean
    Whether the trigger is active and will execute. Set to false to create a draft trigger.
  • actionsarray
    Required
    List of actions the trigger will perform when triggered. Each action specifies a field to modify and the value to set.
  • conditionsobject
    Required
    The conditions that must be met for the trigger to execute. At least one 'all' condition must reference a time-based field (created_at, updated_at) or check: status, type, group_id, assignee_id, requester_id, custom_status_id.
  • category_idstring
    The ID of the category to assign the trigger to. Categories help organize triggers in the Zendesk admin interface.
  • descriptionstring
    A description of what the trigger does.

Observable output

  • data
    Required
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    Required
    Whether or not the action execution was successful or not

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