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Zendesk Tools

Zendesk Create User Identity

Tool to add an identity to a user's profile in Zendesk. An agent can add multiple identities to a user (e.g., multiple email addresses). Use this when a user needs to be contacted via a new channel or needs an additional identifier. Use when you need to add an additional identit…

Write actionRisk level 2 of 5OAuth connection
Use Zendesk Create User Identity

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Free
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Inputs

  • typestring
    Required
    The type of identity to create. Common types include 'email', 'twitter', 'phone_number', etc.
  • valuestring
    Required
    The identifier value for this identity, such as an email address, phone number, or social media handle.
  • primaryboolean
    Set to true to make this identity the primary identity for the user. Defaults to false. Note: Primary can only be set on creation, not on update.
  • user_idinteger
    Required
    The numeric ID of the user to add the identity to. This is the user ID found in ticket payloads (requester_id, submitter_id, assignee_id, author_id) or from user search results.

Observable output

  • data
    Required
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    Required
    Whether or not the action execution was successful or not

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