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AppsZendesk ToolsZendesk Create Zendesk Ticket
Zendesk Tools

Zendesk Create Zendesk Ticket

Create a ticket in Zendesk with full support for all ticket fields. Returns `ticket_id` and `ticket_url`; use ZENDESK_GET_ZENDESK_TICKET_BY_ID for the full ticket object.

Write actionRisk level 2 of 5OAuth connection
Use Zendesk Create Zendesk Ticket

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Free
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Inputs

  • tagsarray
    Array of tags to apply to the ticket.
  • due_atstring
    Due date for the ticket in ISO 8601 format. Only applicable for task tickets.
  • statusstring
    The state of the ticket. Allowed values: 'new', 'open', 'pending', 'hold', 'solved', 'closed'.
  • subjectstring
    Required
    Short summary of the issue. Keep it concise (e.g. 'Cannot log in').
  • group_idinteger
    The ID of the group to assign the ticket to.
  • prioritystring
    Zendesk priority. Must be one of: 'urgent', 'high', 'normal', 'low'. Defaults to 'normal'.
  • email_ccsarray
    Array of email CC objects. Write-only field for adding/removing email CCs.
  • followersarray
    Array of follower objects. Write-only field for adding/removing followers.
  • assignee_idinteger
    The ID of the agent to assign to the ticket.
  • descriptionstring
    Required
    Long-form description / steps to reproduce. This becomes the initial comment on the ticket.
  • external_idstring
    An external ID to link this ticket to records in another system.
  • ticket_typestring
    The type of this ticket. Allowed values: 'problem', 'incident', 'question', 'task'.

Observable output

  • data
    Required
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    Required
    Whether or not the action execution was successful or not

Skills that use this Action

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Skills that use this Action

No published Skills explicitly reference this Action yet.