AppsZendesk ToolsZendesk Create Zendesk Ticket Or Voicemail Ticket

Zendesk Create Zendesk Ticket Or Voicemail Ticket

Create a ticket in Zendesk via the voice/channel API endpoint. Use this action when you need to create tickets from phone calls, voicemails, or other voice channel interactions. Returns `ticket_id` and `ticket_url` for the created ticket. This endpoint is specifically for Zendes…

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OAuth connection

Use Zendesk Create Zendesk Ticket Or Voicemail Ticket

Pricing and limits

Pricing: Free
Unified payment: Not currently supported

Inputs

tagsarray
Array of tags to apply to the ticket.
statusstring
The state of the ticket. Allowed values: 'new', 'open', 'pending', 'hold', 'solved', 'closed'.
via_idinteger
The via ID for the channel through which the ticket was created.
subjectstring
Required
Short summary of the issue. Keep it concise (e.g. 'Cannot log in' or 'Voicemail from customer').
group_idinteger
The ID of the group to assign the ticket to.
prioritystring
Zendesk priority. Must be one of: 'urgent', 'high', 'normal', 'low'. Defaults to 'normal'.
assignee_idinteger
The ID of the agent to assign to the ticket.
descriptionstring
Required
Long-form description / steps to reproduce. This becomes the initial comment on the ticket.
external_idstring
An external ID to link this ticket to records in another system.
ticket_typestring
The type of this ticket. Allowed values: 'problem', 'incident', 'question', 'task'.
requester_idinteger
The ID of the user requesting support. If provided, requester_name and requester_email are ignored.
custom_fieldsarray
Array of custom field objects with 'id' and 'value' properties.

Observable output

data
Required
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulboolean
Required
Whether or not the action execution was successful or not

Skills that use this Action

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Skills that use this Action

No published Skills explicitly reference this Action yet.