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AppsZendesk ToolsZendesk Get Incremental Ticket Events
Zendesk Tools

Zendesk Get Incremental Ticket Events

Export incremental ticket events from Zendesk. Use when you need to track changes to tickets over time, monitor agent performance metrics, or sync ticket event data with an external system. This action returns a stream of ticket metric events (like agent work time, reply times)…

Write actionRisk level 2 of 5OAuth connection
Use Zendesk Get Incremental Ticket Events

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Inputs

  • includestring
    Sideloads to include in the response. Accepts a comma-separated list of values. Supports 'comment_events' to include full comment data in the response.
  • start_timeinteger
    Required
    The time to start the incremental export from. Must be at least one minute in the past. Data isn't provided for the most recent minute due to eventual consistency delays.
  • support_type_scopestring
    Scope for filtering tickets by support type.

Observable output

  • data
    Required
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    Required
    Whether or not the action execution was successful or not

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