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Zendesk Tools

Zendesk Get Macros

List all shared and personal macros available in your Zendesk account. Use when you need to retrieve, audit, or review the macros configured for automating ticket responses and actions. Macros are saved response templates that agents can apply to tickets. Supports filtering by a…

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Use Zendesk Get Macros

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Inputs

  • pagestring
    Pagination parameter. Supports both traditional offset and cursor-based pagination: Traditional: `?page=2` (integer page number). Cursor: `?page[size]=50&page[after]=cursor` (deepObject with size, after, before). These are mutually exclusive - use one format or the other, not bo…
  • accessstring
    Filter macros by access. Possible values are 'personal', 'agents', 'shared', or 'account'. The 'agents' value returns all personal macros for the account's agents and is only available to admins.
  • activeboolean
    Filter by active macros if true or inactive macros if false
  • includestring
    A sideload to include in the response. See Zendesk API documentation for available sideloads.
  • sort_bystring
    Sort order for results. Possible values are 'alphabetical', 'created_at', 'updated_at', 'usage_1h', 'usage_24h', 'usage_7d', or 'usage_30d'. Defaults to alphabetical
  • categoryinteger
    Filter macros by category ID
  • group_idinteger
    Filter macros by group ID
  • per_pageinteger
    Number of records to return per page. Default and maximum values vary by endpoint.
  • sort_orderstring
    Sort direction. One of 'asc' or 'desc'. Defaults to 'asc' for alphabetical and position sort, 'desc' for all others
  • only_viewableboolean
    If true, returns only macros that can be applied to tickets. If false, returns all macros the current user can manage. Defaults to false

Observable output

  • data
    Required
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    Required
    Whether or not the action execution was successful or not

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