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AppsZendesk ToolsZendesk Get Ticket Metric
Zendesk Tools

Zendesk Get Ticket Metric

Retrieve a specific ticket metric from Zendesk by its ID. Use this action when you have a ticket_metric_id and need to fetch the detailed metrics for that ticket, including resolution times, wait times, reply times, and SLA breaches. This action is read-only and idempotent — fet…

Write actionRisk level 2 of 5OAuth connection
Use Zendesk Get Ticket Metric

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Inputs

  • ticket_metric_idinteger
    Required
    The numeric ID of the ticket metric to retrieve. This is the metric ID associated with a ticket, found in ticket_metric responses or ticket data.

Observable output

  • data
    Required
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    Required
    Whether or not the action execution was successful or not

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