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AppsZendesk ToolsZendesk Get Tickets Metrics
Zendesk Tools

Zendesk Get Tickets Metrics

Get ticket metrics from Zendesk for a specific ticket. Returns performance metrics including resolution times, agent and requester wait times, reply counts, station changes, and timestamps for key events. Use when you need to analyze ticket performance, SLA compliance, or agent…

Write actionRisk level 2 of 5OAuth connection
Use Zendesk Get Tickets Metrics

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Inputs

  • ticket_idinteger
    Required
    The ID of the ticket to get metrics for.

Observable output

  • data
    Required
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    Required
    Whether or not the action execution was successful or not

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No verified related use cases are linked yet.

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