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AppsZendesk ToolsZendesk Merge Zendesk Tickets
Zendesk Tools

Zendesk Merge Zendesk Tickets

Merges multiple tickets into a target ticket in Zendesk. The source tickets are merged into the target ticket and then deleted. This is an asynchronous operation that returns a job status. Use when you need to consolidate duplicate or related tickets into a single ticket. **Impo…

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Use Zendesk Merge Zendesk Tickets

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Inputs

  • source_commentstring
    Private comment to add to the source tickets before they are merged.
  • target_commentstring
    Private comment to add to the target ticket after the merge.
  • target_ticket_idinteger
    Required
    The ID of the target ticket to merge other tickets into. This ticket will be retained after the merge.
  • source_ticket_idsarray
    Required
    Array of ticket IDs to merge into the target ticket. These tickets will be merged and then deleted.
  • source_comment_is_publicboolean
    Whether the comment added to source tickets is public or private. Defaults to false (private).
  • target_comment_is_publicboolean
    Whether the comment added to the target ticket is public or private. Defaults to false (private).

Observable output

  • data
    Required
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    Required
    Whether or not the action execution was successful or not

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