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AppsZendesk ToolsZendesk Reply Zendesk Ticket
Zendesk Tools

Zendesk Reply Zendesk Ticket

Action to reply to a Zendesk ticket by adding a comment.

Write actionRisk level 2 of 5OAuth connection
Use Zendesk Reply Zendesk Ticket

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Aident LoadoutMatesOpen-CUAK

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Inputs

  • bodystring
    Comment content Must contain only the final reply text — do not include draft reasoning or mixed content.
  • publicboolean
    Whether the comment is public or internal Public comments are customer-facing and trigger email notifications to the requester; set to false for internal agent notes to prevent unintended customer visibility.
  • ticket_idinteger
    Required
    ID of the ticket to reply to. Note: Closed tickets cannot be updated.
  • assignee_idinteger
    The ID of the agent to assign the ticket to

Observable output

  • data
    Required
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    Required
    Whether or not the action execution was successful or not

Skills that use this Action

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