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Zendesk Tools

Zendesk Search Zendesk

Tool to search for tickets, users, organizations, and groups in Zendesk using query syntax. Use when you need to find resources across Zendesk using flexible search criteria.

Write actionRisk level 2 of 5OAuth connection
Use Zendesk Search Zendesk

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Inputs

  • pageinteger
    Page number for offset pagination.
  • querystring
    Required
    The search query string. Supports Zendesk query syntax for filtering by type, status, priority, etc. Example: 'type:ticket status:open priority:urgent' or 'assignee:me status:pending'.
  • includestring
    Sideloads to include in the response, returned as top-level arrays alongside `results`. Zendesk's search endpoint requires nested syntax: `<result_type>(<resource1>,<resource2>)`. Combine multiple result types with commas. Common sideloads: `users`, `groups`, `organizations`. A…
  • sort_bystring
    Field to sort results by. Options: 'updated_at', 'created_at', 'priority', 'status', 'ticket_type'. Defaults to sorting by relevance if not specified.
  • per_pageinteger
    Number of results per page. Default: 10, max: 100.
  • sort_orderstring
    Sort order direction. Options: 'asc' (ascending) or 'desc' (descending). Defaults to 'desc' if not specified.

Observable output

  • data
    Required
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    Required
    Whether or not the action execution was successful or not

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