AppsZendesk ToolsZendesk Update Automation

Zendesk Update Automation

Update an existing automation in Zendesk. Automations are business rules that automatically perform actions on tickets when certain conditions are met. Use this action when you need to: - Change an automation's title, active status, or position - Modify the conditions that trigg…

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Use Zendesk Update Automation

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Aident Loadout Mates Open-CUAK

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Pricing

Free

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Not currently supported

Inputs

titlestring
The new title/name of the automation. Must be unique among all automations.
activeboolean
Whether the automation is active and will execute. Set to false to deactivate the automation.
actionsarray
List of actions the automation will perform when triggered. Each action specifies a field to modify and the value to set.
positioninteger
The position of the automation which specifies the order it will be executed. Lower numbers execute first.
conditionsobject
Conditions object for automation - defines when the automation should execute.
automation_idinteger
Required
The ID of the automation to update. You can find automation IDs from the List Automations action or from the automation URL in Zendesk admin.

Observable output

data
Required
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulboolean
Required
Whether or not the action execution was successful or not

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