AppsZendesk ToolsZendesk Update Custom Status

Zendesk Update Custom Status

Update an existing custom ticket status in Zendesk. Custom ticket statuses allow you to define additional statuses beyond the standard statuses (new, open, pending, solved, closed) for your ticket workflow. Use this action when you need to: - Change the labels shown to agents or…

Write actionRisk level 2 of 5OAuth connection

Use Zendesk Update Custom Status

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Product

Aident Loadout Mates Open-CUAK

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Pricing

Free

Unified payment

Not currently supported

Inputs

activeboolean
If true, the custom status is set to active. If false, the custom status is deactivated.
agent_labelstring
The dynamic content placeholder or the label displayed to agents. Maximum length is 48 characters.
descriptionstring
The description of when the user should select this custom ticket status. Shown to agents.
end_user_labelstring
The dynamic content placeholder or the label displayed to end users. Maximum length is 48 characters.
custom_status_idinteger
Required
The unique ID of the custom ticket status to update. You can find custom status IDs from the List Custom Ticket Statuses action or from the custom status URL in Zendesk admin.
end_user_descriptionstring
The description displayed to end users. Shown to customers.

Observable output

data
Required
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulboolean
Required
Whether or not the action execution was successful or not

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No published Skills explicitly reference this Action yet.