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Zendesk Tools

Zendesk Update Macro

Update an existing macro in Zendesk. Macros are predefined responses that agents can apply to tickets to quickly perform common actions. Use this action when you need to: - Change a macro's title or description - Modify the actions the macro performs (e.g., change status, priori…

Write actionRisk level 2 of 5OAuth connection
Use Zendesk Update Macro

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Inputs

  • titlestring
    Required
    The title of the macro.
  • activeboolean
    Whether the macro should be displayed in the UI. Use false to hide the macro without deleting it.
  • actionsarray
    Required
    List of actions the macro will perform. Each action specifies a field to modify and the value to set.
  • macro_idinteger
    Required
    The ID of the macro to update. You can find macro IDs from the List Macros action or from the macro URL in Zendesk admin.
  • descriptionstring
    The description of the macro explaining what it does.
  • restrictionobject
    Who may access the macro. Null when everyone in the account can access it.

Observable output

  • data
    Required
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    Required
    Whether or not the action execution was successful or not

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