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AppsZendesk ToolsZendesk Update Side Conversation
Zendesk Tools

Zendesk Update Side Conversation

Update a side conversation on a ticket in Zendesk. Use this action to modify the state (open/closed) or subject of an existing side conversation attached to a ticket. Use when you need to: - Close a side conversation that has been resolved - Reopen a closed side conversation - U…

Write actionRisk level 2 of 5OAuth connection
Use Zendesk Update Side Conversation

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Inputs

  • statestring
    The new state of the side conversation. Allowed values: 'open' or 'closed'.
  • subjectstring
    The updated subject of the side conversation.
  • ticket_idinteger
    Required
    The ticket identifier. Must be a valid ticket ID that exists in your Zendesk account.
  • side_conversation_idstring
    Required
    The side conversation identifier (UUID format).

Observable output

  • data
    Required
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    Required
    Whether or not the action execution was successful or not

Skills that use this Action

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Skills that use this Action

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