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Zendesk Tools

Zendesk Update Ticket Field

Update an existing ticket field in Zendesk. Ticket fields define the structure and properties of custom fields on tickets. Use this action when you need to: - Rename a ticket field or update its title - Update the description or agent-only description - Change the field's positi…

Write actionRisk level 2 of 5OAuth connection
Use Zendesk Update Ticket Field

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Free
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Inputs

  • tagstring
    For checkbox fields only. A tag added to tickets when the checkbox field is selected
  • titlestring
    The title of the ticket field
  • activeboolean
    Whether this field is available
  • creatorboolean
    If true, displays the creator_user_id and creator_app_name properties in the response. If the ticket field is created by an app, creator_app_name is the name of the app and creator_user_id is -1. If the ticket field is not created by an app, then creator_app_name is null.
  • positioninteger
    The relative position of the ticket field on a ticket. Note that for accounts with ticket forms, positions are controlled by the different forms
  • requiredboolean
    If true, agents must enter a value in the field to change the ticket status to solved
  • descriptionstring
    Describes the purpose of the ticket field to users
  • sub_type_idinteger
    For system ticket fields of type priority and status. Defaults to 0. A priority sub type of 1 removes the Low and Urgent options. A status sub type of 1 adds the On-Hold option
  • agent_can_editboolean
    Whether this field is editable by agents
  • ticket_field_idinteger
    Required
    The ID of the ticket field to update
  • title_in_portalstring
    The title of the ticket field for end users in Help Center
  • agent_descriptionstring
    A description of the ticket field that only agents can see

Observable output

  • data
    Required
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    Required
    Whether or not the action execution was successful or not

Skills that use this Action

Related use cases

No verified related use cases are linked yet.

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Skills that use this Action

No published Skills explicitly reference this Action yet.