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AppsZendesk ToolsZendesk Update Ticket Trigger
Zendesk Tools

Zendesk Update Ticket Trigger

Update an existing ticket trigger in Zendesk. Triggers are business rules that automatically perform actions on tickets when certain conditions are met. Use this action when you need to: - Change a trigger's title, active status, position, or description - Modify the conditions…

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Use Zendesk Update Ticket Trigger

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Inputs

  • titlestring
    The new title/name of the trigger. Must be unique among all triggers.
  • activeboolean
    Whether the trigger is active and will execute.
  • actionsarray
    List of actions the trigger will perform when triggered. Each action specifies a field to modify and the value to set.
  • positioninteger
    The position of the trigger which specifies the order it will be executed. Lower numbers execute first.
  • conditionsobject
    Conditions object for trigger - defines when the trigger should execute.
  • trigger_idinteger
    Required
    The ID of the trigger to update. You can find trigger IDs from the List Triggers action or from the trigger URL in Zendesk admin.
  • category_idstring
    The ID of the category to assign the trigger to. Categories help organize triggers in the Zendesk admin interface.
  • descriptionstring
    A description of what the trigger does.

Observable output

  • data
    Required
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    Required
    Whether or not the action execution was successful or not

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