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AppsZendesk ToolsZendesk Update Zendesk Requests
Zendesk Tools

Zendesk Update Zendesk Requests

Update a ticket request in Zendesk with a comment or collaborators. Use when you need to modify request fields like status, priority, or add comments after confirming the request ID. After updating, re-fetch via ZENDESK_GET_REQUESTS if downstream logic depends on current data.

Write actionRisk level 2 of 5OAuth connection
Use Zendesk Update Zendesk Requests

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Inputs

  • tagsarray
    Tags to set on the request. Using this replaces all existing tags.
  • solvedboolean
    Whether or not the request is solved. An end user can set this if 'can_be_solved_by_me' is true for that user.
  • statusstring
    The state of the request after the update. Allowed values: 'new', 'open', 'pending', 'hold', 'solved', 'closed'.
  • commentobject
    Comment object for adding a comment to the request.
  • group_idinteger
    The ID of the group to assign the request to.
  • prioritystring
    The priority of the request. Allowed values: 'urgent', 'high', 'normal', 'low'.
  • request_idinteger
    Required
    The ID of the request to update. Find this ID from the request URL or from a list requests action.
  • assignee_idinteger
    The ID of the agent to assign the request to. The agent must be a member of the group the request is assigned to.
  • custom_fieldsarray
    Custom field values to set on the request. Each item should include 'id' (field ID) and 'value'.

Observable output

  • data
    Required
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    Required
    Whether or not the action execution was successful or not

Skills that use this Action

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