Servicenow Update Incident By Id

Updates an existing incident in ServiceNow identified by its sys_id using the Table API. Use this action when you need to modify an existing incident, such as updating its state, changing assignments, adding notes, updating priority, or resolving/closing the incident. Only the f…

मूल्य

मुफ़्त Action

एकीकृत भुगतान

अभी समर्थित नहीं

• statestring
  Current state of the incident. Common values: '1'=New, '2'=In Progress, '3'=On Hold, '4'=Resolved, '5'=Closed, '6'=Cancelled. Use the numeric string value corresponding to the desired state.
• activestring
  Boolean indicating whether the incident is active. Set to 'true' to activate or 'false' to deactivate.
• impactstring
  Impact level of the incident (business criticality). Typical values: '1'=High, '2'=Medium, '3'=Low. Use the numeric string value corresponding to the impact level.
• sys_idstring

  आवश्यक
  The unique system ID (sys_id) of the incident to update. This is a 32-character hexadecimal string that uniquely identifies the incident. Example: '1c832706732023002728660c4cf6a7b9'
• cmdb_cistring
  The sys_id of the Configuration Item (CI) associated with the incident. Reference to cmdb_ci table. Example: 'f9e9c33dc61122760072455df62663d2'
• urgencystring
  Urgency level of the incident (business criticality based on business needs). Typical values: '1'=High, '2'=Medium, '3'=Low. Use the numeric string value corresponding to the urgency level.
• categorystring
  Category or classification of the incident. Examples: 'network', 'hardware', 'software', 'database'. Values must match valid categories defined in your ServiceNow instance.
• commentsstring
  Additional comments or notes on the incident (visible to end users). Example: 'Updated user on status of the incident'
• due_datestring
  Expected resolution date/time from assigned user. Format: ISO 8601 datetime string or YYYY-MM-DD HH:MM:SS. Example: '2024-12-01 17:00:00'
• locationstring
  The sys_id of the location where the caller or service is located. Reference to cmn_location table. Example: 'abcdef1234567890abcdef1234567890'
• made_slastring
  Boolean indicating whether the SLA was met (true/false as string). Example: 'true'
• prioritystring
  Priority level of the incident. Typical values: '1'=Critical, '2'=High, '3'=Medium, '4'=Low, '5'=Planning. Use the numeric string value corresponding to the priority.

• data

  आवश्यक
  Data from the action execution
• errorstring
  Error if any occurred during the execution of the action
• successfulboolean

  आवश्यक
  Whether or not the action execution was successful or not

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