Servicenow Update Incident By Id2

Updates an existing incident record in ServiceNow using the Table API. Use this action when you need to modify an existing incident, such as updating its state, changing assignments, adding work notes, updating priority/urgency, or modifying any other incident field. This action…

मूल्य

मुफ़्त Action

एकीकृत भुगतान

अभी समर्थित नहीं

• statestring
  Incident state values in ServiceNow
• impactstring
  Impact level of the incident (1=High, 2=Medium, 3=Low). Indicates the effect on the business or users.
• sys_idstring

  आवश्यक
  The unique system ID (sys_id) of the incident to update. This is a 32-character hexadecimal string that uniquely identifies the incident record. Example: '46b9490da9fe1981003c938dab89bda3'
• urgencystring
  Urgency level of the incident (1=High, 2=Medium, 3=Low). Indicates how quickly a response is needed.
• categorystring
  Category or classification of the incident (e.g., 'network', 'hardware', 'software', 'database').
• prioritystring
  Incident priority values in ServiceNow
• caller_idstring
  Sys_id of the user who reported the incident.
• work_notesstring
  Internal work notes visible only to support staff (not visible to end users). Use for documenting investigation progress, actions taken, and resolution steps.
• assigned_tostring
  Sys_id of the user assigned to handle the incident. Example: 'usr789xyz012abc345def678ghi901'
• close_notesstring
  Notes added when closing the incident, typically explaining the resolution.
• descriptionstring
  Detailed description of the incident, including steps to reproduce, error messages, and any relevant context. Example: 'Users in Building A are unable to access the internal network since 9am'
• resolved_atstring
  Timestamp when the incident was resolved (format: YYYY-MM-DD HH:MM:SS).

• data

  आवश्यक
  Data from the action execution
• errorstring
  Error if any occurred during the execution of the action
• successfulboolean

  आवश्यक
  Whether or not the action execution was successful or not

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