Servicenow Update Openframe Voice Interaction

Updates an existing voice interaction record in ServiceNow OpenFrame. Use this action when you need to modify an existing voice interaction record, such as updating its status, changing assignment, adding notes, or resolving the interaction. This action sends a PATCH request to…

मूल्य

मुफ़्त Action

एकीकृत भुगतान

अभी समर्थित नहीं

• notesstring
  Internal notes or comments about the voice interaction.
• statestring
  Current state or status of the voice interaction (e.g., 'open', 'in_progress', 'closed').
• prioritystring
  Priority level of the voice interaction (e.g., '1' for critical, '2' for high, '3' for normal, '4' for low).
• caller_idstring
  sys_id of the user who initiated the voice interaction.
• assigned_tostring
  sys_id of the user assigned to handle the voice interaction.
• descriptionstring
  Detailed description of the voice interaction.
• sysparm_fieldsstring
  Comma-separated list of fields to return in the response (e.g., 'number,short_description,state').
• resolution_codestring
  Code indicating how the interaction was resolved (e.g., 'resolved', 'escalated', 'transferred').
• assignment_groupstring
  sys_id of the group assigned to handle the voice interaction.
• resolution_notesstring
  Notes documenting the resolution of the voice interaction.
• short_descriptionstring
  A brief summary or title describing the voice interaction.
• interaction_sys_idstring

  आवश्यक
  The unique system ID (sys_id) of the voice interaction record to update. This is a path parameter.

• data

  आवश्यक
  Data from the action execution
• errorstring
  Error if any occurred during the execution of the action
• successfulboolean

  आवश्यक
  Whether or not the action execution was successful or not

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