Servicenow Update Sn Ind Tsm Sdwan Ticket Troubleticket

Updates an existing trouble ticket in ServiceNow using the Service Operations Workspace Trouble Ticket Open API. Use this action when you need to modify an existing trouble ticket, such as updating its state, changing assignments, adding notes, or modifying the resolution detail…

मूल्य

मुफ़्त Action

एकीकृत भुगतान

अभी समर्थित नहीं

• idstring

  आवश्यक
  The unique identifier (sys_id or record ID) of the trouble ticket to update. This is a 32-character hexadecimal string that uniquely identifies the trouble ticket record. Example: '1c741bd70b2322007518478d83673af3'
• statestring
  Current state of the trouble ticket. Common values vary by workflow but typically include: 'Open', 'In Progress', 'On Hold', 'Resolved', 'Closed', 'Cancelled'. The exact state values depend on your ServiceNow configuration.
• categorystring
  Category or classification of the trouble ticket. Example categories: 'Network', 'Hardware', 'Software', 'Security'. The exact categories depend on your ServiceNow configuration.
• prioritystring
  Priority level of the trouble ticket. Typical values: 1 = Critical (service down), 2 = High (major impact), 3 = Medium (moderate impact), 4 = Low (minor impact). The exact priority values depend on your ServiceNow configuration.
• close_codestring
  The resolution code for closing the trouble ticket. Common values: 'Resolved', 'Closed/Resolved', 'Closed/Cancelled', 'Not Resolved', 'Escalated'. The exact values depend on your configuration.
• work_notesstring
  Internal work notes about the trouble ticket. These notes are only visible to users with appropriate roles and are not visible to end users or customers. Use this for technical details and updates. Example: 'Investigated the issue and identified root cause as faulty switch'
• assigned_tostring
  Sys_id of the user assigned to handle the trouble ticket. This is the 32-character hexadecimal string that identifies the user. Example: 'usr789xyz012abc345def678ghi901'
• descriptionstring
  Full detailed description of the trouble ticket, including symptoms, impact, and any relevant background information. Example: 'Users unable to access the corporate network since 9 AM'
• subcategorystring
  Subcategory of the trouble ticket for more specific classification. Example subcategories: 'Firewall', 'Router', 'Switch', 'VPN'. The exact subcategories depend on your ServiceNow configuration.
• sysparm_fieldsstring
  Comma-separated list of fields to return in the response. Invalid fields are ignored. If not specified, all fields are returned. Example: 'number,short_description,state,assigned_to'
• assignment_groupstring
  Sys_id of the group assigned to handle the trouble ticket. This is the 32-character hexadecimal string that identifies the group. Example: 'grp456def789ghi012jkl345mno678'
• resolution_notesstring
  Notes documenting how the trouble ticket was resolved. These are typically added when closing the ticket and describe the solution. Example: 'Replaced faulty switch and connectivity restored'

• data

  आवश्यक
  Data from the action execution
• errorstring
  Error if any occurred during the execution of the action
• successfulboolean

  आवश्यक
  Whether or not the action execution was successful or not

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