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Servicenow Update Sn Ind Tsm Sdwan Troubleticket

Aident Loadout के माध्यम से ServiceNow Tools के साथ Servicenow Update Sn Ind Tsm Sdwan Troubleticket का उपयोग करें। चलाने से पहले इनपुट, आउटपुट, सेटअप, मूल्य और जोखिम देखें।

राइट Actionजोखिम स्तर 2/5API कुंजी कनेक्शन
Servicenow Update Sn Ind Tsm Sdwan Troubleticket का उपयोग करें

प्रदाता विवरण

Updates an existing trouble ticket in ServiceNow using the Trouble Ticket Open API. Use this action when you need to modify an existing trouble ticket, such as updating its state, changing assignments, adding notes, modifying dates, or updating the resolution details. This actio…

मूल्य और सीमाएँ

मूल्य
मुफ़्त Action
एकीकृत भुगतान
अभी समर्थित नहीं

इनपुट

  • idstring
    आवश्यक
    The unique identifier of the trouble ticket to update. This can be the sys_id or the display number of the ticket. Example: '1' or 'CAS0010001'
  • statestring
    Current state of the trouble ticket. Common values vary by ticket type but typically include: 1=New/Open, 2=In Progress, 3=On Hold, 4=Resolved, 5=Closed, 6=Cancelled. Use the numeric string value corresponding to the desired state.
  • impactstring
    Impact level of the trouble ticket. Typical values: 1=High, 2=Medium, 3=Low. Use the numeric string value corresponding to the impact level.
  • cmdb_cistring
    Sys_id of the Configuration Item associated with the trouble ticket
  • urgencystring
    Urgency level of the trouble ticket. Typical values: 1=High, 2=Medium, 3=Low. Use the numeric string value corresponding to the urgency level.
  • categorystring
    Category or classification of the trouble ticket
  • commentsstring
    Comments visible to end users regarding the trouble ticket
  • prioritystring
    Priority of the trouble ticket. Typical values: 1=Critical, 2=High, 3=Moderate, 4=Low. Use the numeric string value corresponding to the priority level.
  • caller_idstring
    Sys_id of the user who reported the issue
  • close_codestring
    Code indicating how the trouble ticket was resolved
  • escalationstring
    Escalation status of the trouble ticket
  • work_notesstring
    Internal work notes for the trouble ticket (not visible to end users)

देखा जा सकने वाला आउटपुट

  • data
    आवश्यक
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    आवश्यक
    Whether or not the action execution was successful or not

इस Action का उपयोग करने वाली Skills

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