Freshservice Tools
Freshservice 是一款基于云的 IT 服务管理 (ITSM) 解决方案，具备事件管理、资产管理和 IT 服务自动化功能。
分类
价格与支付
- 价格
- 在 Loadout 中免费。使用个人连接的账号时，服务提供商可能收费。
- 统一支付
- 暂不支持。需要时请连接服务提供商账号。
让 AI 智能体使用 Freshservice Tools
Aident Loadout 让 Claude Code、Codex、Cursor 和其他受支持的智能体调用 Freshservice Tools。可选择 12 个受支持的操作。 可在 Audit 中审核每次执行。 通过 Aident Vault 连接一次 Freshservice Tools。智能体无需获取底层凭证即可使用受支持的操作。
包含的操作
- Freshservice Bulk Update TicketsTool to bulk update multiple Freshservice tickets by sequential update calls. Use when you need to update fields across many tickets in absence of a native bulk API.
- Freshservice Create Service RequestCreate a service request for a catalog item in Freshservice using the v2 API. The catalog item display_id can be found in Admin > Service Catalog by clicking on an item and checking the URL (e.g., /service_catalog/items/1 means display_id=1).
- Freshservice Create TicketTool to create a new ticket. Use when you need to log an incident or service request.
- Freshservice Delete ReleaseTool to delete a release from Freshservice. Use when you need to permanently remove a release from the system. This action is irreversible — the release cannot be recovered once deleted.
- Freshservice Delete Solution ArticleTool to delete a solution article from the knowledge base by its ID. This action is irreversible — the article cannot be recovered once deleted. Use this action when you need to permanently remove a solution article from Freshservice.
- Freshservice Delete Solution CategoryTool to delete a solution category in Freshservice. Use this action when you need to remove a solution category that is no longer needed. This action is irreversible — the category cannot be recovered once deleted.
- Freshservice Get Problem Form Fields By WorkspaceTool to list problem form fields. Use when you need to retrieve the form fields available for problems in a specific workspace.
- Freshservice Get Release Form FieldsTool to list release form fields metadata. Use when you need to fetch release field definitions before building or validating release forms.
- Freshservice Get TicketTool to retrieve detailed information about a specific ticket by ID. Use when you need to get full details of a ticket including its status, priority, requester, and other attributes.
- Freshservice List LocationsTool to list all locations in Freshservice. Use when you need to retrieve paginated location data.
- Freshservice List Service Catalog ItemsTool to list all service catalog items in Freshservice. Use when you need to discover available catalog items and their display_ids before creating service requests.
- Freshservice List TicketsTool to list all tickets in Freshservice with optional filtering and pagination. Use when you need to retrieve ticket IDs or search for tickets. By default only tickets created within the past 30 days are returned; use updated_since for older tickets.
使用 Freshservice Tools 的技能
相关使用场景
尚未关联经过验证的相关使用场景。