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Freshdesk Tools

Freshdesk Add Note To Ticket

Tool to add a private or public note to an existing ticket in Freshdesk. Use when you need to add internal comments or public notes to a ticket. Notes can be private (agent-only) or public, and can include HTML content.

Write actionRisk level 2 of 5API key connection
Use Freshdesk Add Note To Ticket

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Pricing
Free
Unified payment
Not currently supported

Inputs

  • bodystring
    Required
    The content of the note. Can contain plain text or HTML.
  • privateboolean
    Indicates whether the note is private (visible only to agents). Default: true
  • user_idinteger
    The ID of the user creating the note (useful for posting on behalf of another user).
  • ticket_idinteger
    Required
    The unique identifier of the ticket to add the note to.
  • notify_emailsarray
    Email addresses to notify about the note. IMPORTANT: Only accepts agent email addresses, not external contacts or non-agent users.

Observable output

  • data
    Required
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    Required
    Whether or not the action execution was successful or not

Skills that use this Action

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Skills that use this Action

No published Skills explicitly reference this Action yet.