Tool to add a private or public note to an existing ticket in Freshdesk. Use when you need to add internal comments or public notes to a ticket. Notes can be private (agent-only) or public, and can include HTML content.
bodyRequiredstringThe content of the note. Can contain plain text or HTML.
privatebooleanIndicates whether the note is private (visible only to agents). Default: true
user_idintegerThe ID of the user creating the note (useful for posting on behalf of another user).
ticket_idRequiredintegerThe unique identifier of the ticket to add the note to.
notify_emailsarrayEmail addresses to notify about the note. IMPORTANT: Only accepts agent email addresses, not external contacts or non-agent users.
dataRequiredData from the action execution
errorstringError if any occurred during the execution of the action
successfulRequiredbooleanWhether or not the action execution was successful or not
API key connection. Risk level 2 of 5.
Free Action
No published Skills explicitly reference this Action yet.