Freshdesk Tools
Freshdesk provides customer support software with ticketing, knowledge base, and automation features for efficient helpdesk operations and better customer experiences
Use Freshdesk Tools with AI agents
Aident Loadout lets Claude Code, Codex, Cursor, and other supported agents call Freshdesk Tools. Choose from 178 supported Actions. Review each execution in Audit.
Connect Freshdesk Tools once through Aident Vault. Your agent can use the supported Actions without receiving the underlying credential.
Category
Sales Customer SupportPricing and payment
- Pricing
- Free in Loadout. Provider charges may apply when using a personally connected account.
- Unified payment
- Not currently supported. Connect a provider account when required.
Included Actions
- Freshdesk Add Note To TicketTool to add a private or public note to an existing ticket in Freshdesk. Use when you need to add internal comments or public notes to a ticket. Notes can be private (agent-only) or public, and can include HTML content.
- Freshdesk Add Ticket User AccessTool to add agent access to a specific ticket in Freshdesk. Use when you need to grant agent(s) permission to view or interact with a ticket. The endpoint accepts agent IDs (not contact IDs) and returns the list of agent IDs that have access to the ticket.
- Freshdesk Add WatcherTool to add the authenticated user as a watcher to a Freshdesk ticket. Use when you need to follow a ticket's progress and receive email notifications for updates like replies or status changes. The API automatically uses the authenticated user's credentials and does not require…
- Freshdesk Bulk Unwatch TicketsTool to remove the authenticated user as a watcher from multiple Freshdesk tickets in bulk. Use when you need to stop following multiple tickets at once and stop receiving email notifications for their updates. The API automatically uses the authenticated user's credentials.
- Freshdesk Bulk Update TicketsTool to update multiple tickets simultaneously in bulk. The bulk update operation runs asynchronously in the background, and returns a job_id to track progress. Use when you need to modify the same properties across multiple tickets efficiently.
- Freshdesk Cancel Contact ImportTool to cancel an ongoing contact import operation in Freshdesk. Use when you need to halt a contact import process that is currently running.
- Freshdesk Create AdminTool to create a new admin group in Freshdesk. Use when you need to create a new admin group with specific agents, escalation settings, and automatic assignment configuration.
- Freshdesk Create Admin GroupTool to create a new admin-level support agent group in Freshdesk. Use when you need to create groups for organizing support agents and managing ticket routing at the admin level.
- Freshdesk Create Admin Ticket FieldTool to create a new custom ticket field in Freshdesk. Use when you need to add a new field definition for capturing additional ticket information (e.g., priority level, customer type, issue category). The field type can be text, number, dropdown, checkbox, date, or paragraph.
- Freshdesk Create Admin Ticket Field SectionTool to create a new section within a ticket field in Freshdesk. Use when you need to add conditional field sections that appear based on selected dropdown choices.
- Freshdesk Create AgentsTool to create multiple agents in Freshdesk in a single bulk operation. Use when you need to add multiple agents at once. This is an asynchronous operation that returns a job_id for tracking the creation status.
- Freshdesk Create Canned ResponseTool to create a new canned response in Freshdesk. Use when you need to create a reusable message template that agents can quickly insert into tickets.
- Freshdesk Create Canned Response BulkTool to create multiple canned responses in bulk via asynchronous operation. Use when you need to add multiple canned responses at once to your Freshdesk account. Returns a job_id that can be used to track the operation status.
- Freshdesk Create Canned Response FolderTool to create a new canned response folder in Freshdesk. Use when you need to organize canned response templates into folders.
- Freshdesk Create CompaniesTool to create a new company in Freshdesk. Use when you need to add a customer organization to your Freshdesk account. Companies can hold multiple contacts and are automatically associated with contacts based on email domain matching.
- Freshdesk Create ContactTool to create a new contact in Freshdesk. Use when you need to add a customer or user to your Freshdesk account. IMPORTANT: The 'employee_id' custom field is mandatory for this Freshdesk instance.
- Freshdesk Create Contact FieldsTool to create a new custom contact field in Freshdesk. Use when you need to add a new field definition for storing custom contact information (e.g., job title, department, customer type). The field type can be text, number, dropdown, checkbox, date, or paragraph.
- Freshdesk Create Discussion CategoryTool to create a new discussion category in Freshdesk forums.
- Freshdesk Create Discussion Forum TopicTool to create a new topic in a Freshdesk discussion forum. Use when you need to post a new discussion topic or thread in a specific forum.
- Freshdesk Create Discussion Topic CommentTool to create a new comment on a discussion forum topic. Use when you need to add a comment to an existing topic in Freshdesk discussions.
- Freshdesk Create EmailTool to create a new email mailbox in Freshdesk. Use when you need to add a support email address that automatically creates tickets from incoming emails. Requires valid product_id and group_id.
- Freshdesk Create ForumTool to create a new forum within a category in Freshdesk discussions. Use when you need to add a new forum to organize discussions within a specific category.
- Freshdesk Create Sla PoliciesTool to create a new SLA (Service Level Agreement) policy in Freshdesk. Use when you need to establish service level targets for ticket response and resolution times based on priority levels.
- Freshdesk Create Solution ArticleTool to create a new solution article in a Freshdesk knowledge base folder. Use when you need to add documentation, FAQs, or help content to your knowledge base.
- Freshdesk Create Solution CategoryTool to create a new solution category in Freshdesk's knowledge base. Use when you need to organize solution articles and folders under a new category.
- Freshdesk Create TicketCreates a new ticket in Freshdesk. REQUIRED FIELDS: - subject and description are always required - At least ONE requester identifier is REQUIRED: requester_id, email, phone, facebook_id, twitter_id, or unique_external_id CONDITIONAL REQUIREMENTS: - If phone is provided without…
- Freshdesk Create Ticket FormsTool to create a new ticket form in Freshdesk. Use when you need to create a custom ticket form for organizing support requests.
- Freshdesk Create Ticket Outbound EmailTool to create a ticket by sending an outbound email to external recipients. Use when you need to initiate a support conversation via email. The ticket is automatically created with 'Closed' status and assigned to the sending agent to avoid unnecessary SLA timers.
- Freshdesk Create Ticket Time EntryTool to create a time entry for a specific ticket in Freshdesk. Use when you need to log time spent working on a ticket. Time entries track work duration and can be marked as billable or non-billable for billing and reporting purposes.
- +149 Actions
Provider sources
Skills that use Freshdesk Tools
- Customer Escalation ManagerDiscover the complete customer and issue context, route an evidence-backed escalation to the right owner, coordinate approved updates, and verify follow-through across connected support systems.
- Customer Recovery ManagerReconcile a customer complaint with case, account, order, payment, and policy evidence, coordinate an approved response and remedy, and create useful operational follow-up.
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