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Freshdesk Tools

Freshdesk Create Solution Article

Tool to create a new solution article in a Freshdesk knowledge base folder. Use when you need to add documentation, FAQs, or help content to your knowledge base.

Write actionRisk level 2 of 5API key connection
Use Freshdesk Create Solution Article

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Aident LoadoutAident Playbook EditorOpen-CUAK

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Pricing
Free
Unified payment
Not currently supported

Inputs

  • tagsarray
    Tags for categorizing the article
  • titlestring
    Required
    Title of the solution article
  • statusstring
    Publication status of the article.
  • agent_idinteger
    ID of the agent creating the article. If not specified, the authenticated agent will be used
  • seo_dataobject
    SEO data for creating/updating an article (request format).
  • folder_idinteger
    Required
    The unique identifier of the folder where the article will be created
  • descriptionstring
    Required
    Description/content of the article in HTML format

Observable output

  • data
    Required
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    Required
    Whether or not the action execution was successful or not

Skills that use this Action

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No published Skills explicitly reference this Action yet.