Tool to create a new solution article in a Freshdesk knowledge base folder. Use when you need to add documentation, FAQs, or help content to your knowledge base.
tagsarrayTags for categorizing the article
titleRequiredstringTitle of the solution article
statusstringPublication status of the article.
agent_idintegerID of the agent creating the article. If not specified, the authenticated agent will be used
seo_dataobjectSEO data for creating/updating an article (request format).
folder_idRequiredintegerThe unique identifier of the folder where the article will be created
descriptionRequiredstringDescription/content of the article in HTML format
dataRequiredData from the action execution
errorstringError if any occurred during the execution of the action
successfulRequiredbooleanWhether or not the action execution was successful or not
API key connection. Risk level 2 of 5.
Free Action
No published Skills explicitly reference this Action yet.