Tool to create a ticket by sending an outbound email to external recipients. Use when you need to initiate a support conversation via email. The ticket is automatically created with 'Closed' status and assigned to the sending agent to avoid unnecessary SLA timers.
emailRequiredstringRecipient email address for the outbound email
subjectRequiredstringSubject line of the outbound email
priorityRequiredstringPriority level for the ticket created from this outbound email.
descriptionRequiredstringBody content of the outbound email. Supports HTML formatting
email_config_idRequiredintegerEmail configuration ID to use for sending the outbound email. Can be obtained from GET /api/v2/email_configs endpoint
dataRequiredData from the action execution
errorstringError if any occurred during the execution of the action
successfulRequiredbooleanWhether or not the action execution was successful or not
API key connection. Risk level 2 of 5.
Free Action
No published Skills explicitly reference this Action yet.