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AppsFreshdesk ToolsFreshdesk Create Ticket Outbound Email
Freshdesk Tools

Freshdesk Create Ticket Outbound Email

Tool to create a ticket by sending an outbound email to external recipients. Use when you need to initiate a support conversation via email. The ticket is automatically created with 'Closed' status and assigned to the sending agent to avoid unnecessary SLA timers.

Write actionRisk level 2 of 5API key connection
Use Freshdesk Create Ticket Outbound Email

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Pricing
Free
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Inputs

  • emailstring
    Required
    Recipient email address for the outbound email
  • subjectstring
    Required
    Subject line of the outbound email
  • prioritystring
    Required
    Priority level for the ticket created from this outbound email.
  • descriptionstring
    Required
    Body content of the outbound email. Supports HTML formatting
  • email_config_idinteger
    Required
    Email configuration ID to use for sending the outbound email. Can be obtained from GET /api/v2/email_configs endpoint

Observable output

  • data
    Required
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    Required
    Whether or not the action execution was successful or not

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