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Freshdesk Tools

Freshdesk Create Sla Policies

Tool to create a new SLA (Service Level Agreement) policy in Freshdesk. Use when you need to establish service level targets for ticket response and resolution times based on priority levels.

Write actionRisk level 2 of 5API key connection
Use Freshdesk Create Sla Policies

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Pricing
Free
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Not currently supported

Inputs

  • namestring
    Required
    Name of the SLA policy
  • activeboolean
    Whether the SLA policy is active or not
  • sla_targetobject
    Required
    SLA targets for all four priority levels with respond_within and resolve_within times in seconds
  • descriptionstring
    Description of the SLA policy
  • applicable_toobject
    Required
    Conditions defining where the SLA policy applies. At least one non-empty array (sources, group_ids, or product_ids) is required.

Observable output

  • data
    Required
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    Required
    Whether or not the action execution was successful or not

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