Tool to create a new SLA (Service Level Agreement) policy in Freshdesk. Use when you need to establish service level targets for ticket response and resolution times based on priority levels.
nameRequiredstringName of the SLA policy
activebooleanWhether the SLA policy is active or not
sla_targetRequiredobjectSLA targets for all four priority levels with respond_within and resolve_within times in seconds
descriptionstringDescription of the SLA policy
applicable_toRequiredobjectConditions defining where the SLA policy applies. At least one non-empty array (sources, group_ids, or product_ids) is required.
dataRequiredData from the action execution
errorstringError if any occurred during the execution of the action
successfulRequiredbooleanWhether or not the action execution was successful or not
API key connection. Risk level 2 of 5.
Free Action
No published Skills explicitly reference this Action yet.