Freshdesk Create Canned Response
Tool to create a new canned response in Freshdesk. Use when you need to create a reusable message template that agents can quickly insert into tickets.
Write ActionRisk level 2 of 5API key connectionFree Action
Tool to create a new canned response in Freshdesk. Use when you need to create a reusable message template that agents can quickly insert into tickets.
titleRequiredstringThe title/name of the canned response
folder_idintegerID of the folder to place the canned response in. If not provided, the canned response will be auto-assigned to a folder
group_idsarrayArray of group IDs that can access this canned response. Only applicable when visibility is set to 2 (specific groups)
visibilityRequiredintegerVisibility of the canned response. 0 = Personal/Private (visible only to creator), 1 = All agents (visible to all agents in the account), 2 = Specific groups (visible to designated agent groups)
content_htmlRequiredstringThe HTML content of the canned response. This is the message template that will be inserted when the canned response is used
dataRequiredData from the action execution
errorstringError if any occurred during the execution of the action
successfulRequiredbooleanWhether or not the action execution was successful or not
API key connection. Risk level 2 of 5.
Free Action
No published Skills explicitly reference this Action yet.