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Freshdesk Tools

Freshdesk Create Canned Response

Tool to create a new canned response in Freshdesk. Use when you need to create a reusable message template that agents can quickly insert into tickets.

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Use Freshdesk Create Canned Response

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Free
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Inputs

  • titlestring
    Required
    The title/name of the canned response
  • folder_idinteger
    ID of the folder to place the canned response in. If not provided, the canned response will be auto-assigned to a folder
  • group_idsarray
    Array of group IDs that can access this canned response. Only applicable when visibility is set to 2 (specific groups)
  • visibilityinteger
    Required
    Visibility of the canned response. 0 = Personal/Private (visible only to creator), 1 = All agents (visible to all agents in the account), 2 = Specific groups (visible to designated agent groups)
  • content_htmlstring
    Required
    The HTML content of the canned response. This is the message template that will be inserted when the canned response is used

Observable output

  • data
    Required
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    Required
    Whether or not the action execution was successful or not

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