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Freshdesk Tools

Freshdesk Create Admin Group

Tool to create a new admin-level support agent group in Freshdesk. Use when you need to create groups for organizing support agents and managing ticket routing at the admin level.

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Use Freshdesk Create Admin Group

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Inputs

  • namestring
    Required
    The name of the group. Must be unique within the Freshdesk account.
  • typestring
    Required
    The type of group. Must be 'support_agent_group' for creating support agent groups.
  • agent_idsarray
    Array of agent IDs who should be members of this group.
  • descriptionstring
    A brief description of the group's purpose and responsibilities.
  • escalate_tointeger
    ID of the group to which unassigned tickets should be escalated after the specified time period.
  • unassigned_forstring
    Time period after which an unassigned ticket in the group should be escalated. Format examples: '30m', '1h', '2h', '8h', '1d'.

Observable output

  • data
    Required
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    Required
    Whether or not the action execution was successful or not

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