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Freshdesk Tools

Freshdesk Create Admin

Tool to create a new admin group in Freshdesk. Use when you need to create a new admin group with specific agents, escalation settings, and automatic assignment configuration.

Write actionRisk level 2 of 5API key connection
Use Freshdesk Create Admin

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Inputs

  • namestring
    Required
    Name of the admin group to create. Must be unique within your Freshdesk account.
  • agent_idsarray
    List of agent IDs to be added to this group
  • descriptionstring
    Description of the admin group
  • escalate_tointeger
    User ID to escalate unassigned tickets to
  • unassigned_forstring
    Time duration before escalation triggers. Must be one of: '30m', '1h', '2h', '4h', '8h', '12h', '1d', '2d', '3d'
  • business_hour_idinteger
    ID of the business hours configuration to associate with this group
  • auto_ticket_assigninteger
    Enables automatic ticket assignment. Set to 0 to disable or 1 to enable.
  • allow_agents_to_change_availabilityboolean
    Permission flag for agents to change their availability

Observable output

  • data
    Required
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    Required
    Whether or not the action execution was successful or not

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