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Freshdesk Tools

Freshdesk Add Ticket User Access

Tool to add agent access to a specific ticket in Freshdesk. Use when you need to grant agent(s) permission to view or interact with a ticket. The endpoint accepts agent IDs (not contact IDs) and returns the list of agent IDs that have access to the ticket.

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Use Freshdesk Add Ticket User Access

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Inputs

  • user_idsarray
    Required
    List of agent IDs to grant access to the ticket. These should be agent IDs, not contact IDs.
  • ticket_idinteger
    Required
    The unique identifier of the ticket to add user access to

Observable output

  • data
    Required
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    Required
    Whether or not the action execution was successful or not

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