Tool to create a new email mailbox in Freshdesk. Use when you need to add a support email address that automatically creates tickets from incoming emails. Requires valid product_id and group_id.
nameRequiredstringDisplay name for the email mailbox
group_idRequiredintegerID of the group to assign tickets from this mailbox
product_idRequiredintegerID of the product to associate with this mailbox
mailbox_typeRequiredstringType of mailbox. Use 'freshdesk_mailbox' for Freshdesk-managed mailboxes or 'custom_mailbox' for external email providers
support_emailRequiredstringEmail address for the mailbox. Must use your Freshdesk domain (e.g., name@yourdomain.freshdesk.com)
default_reply_emailbooleanSet as default reply email address for the account
dataRequiredData from the action execution
errorstringError if any occurred during the execution of the action
successfulRequiredbooleanWhether or not the action execution was successful or not
API key connection. Risk level 2 of 5.
Free Action
No published Skills explicitly reference this Action yet.