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Freshdesk Tools

Freshdesk Create Email

Tool to create a new email mailbox in Freshdesk. Use when you need to add a support email address that automatically creates tickets from incoming emails. Requires valid product_id and group_id.

Write actionRisk level 2 of 5API key connection
Use Freshdesk Create Email

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Pricing
Free
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Not currently supported

Inputs

  • namestring
    Required
    Display name for the email mailbox
  • group_idinteger
    Required
    ID of the group to assign tickets from this mailbox
  • product_idinteger
    Required
    ID of the product to associate with this mailbox
  • mailbox_typestring
    Required
    Type of mailbox. Use 'freshdesk_mailbox' for Freshdesk-managed mailboxes or 'custom_mailbox' for external email providers
  • support_emailstring
    Required
    Email address for the mailbox. Must use your Freshdesk domain (e.g., name@yourdomain.freshdesk.com)
  • default_reply_emailboolean
    Set as default reply email address for the account

Observable output

  • data
    Required
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    Required
    Whether or not the action execution was successful or not

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