Creates a new ticket in Freshdesk. REQUIRED FIELDS: - subject and description are always required - At least ONE requester identifier is REQUIRED: requester_id, email, phone, facebook_id, twitter_id, or unique_external_id CONDITIONAL REQUIREMENTS: - If phone is provided without…
namestringName of the requester
tagsarrayTags that have been associated with the ticket
emailstringEmail address of the requester
phonestringPhone number of the requester
due_bystringTimestamp when the ticket is due to be resolved. Format: ISO 8601 (YYYY-MM-DDTHH:MM:SSZ).
sourcestringChannel through which the ticket was created.
statusstringStatus of the ticket.
subjectRequiredstringSubject of the ticket. Must be a non-empty string.
group_idintegerID of the group to which the ticket has been assigned
prioritystringPriority of the ticket.
cc_emailsarrayEmail addresses added in the 'cc' field of the incoming ticket email
fr_due_bystringTimestamp when the first response is due. Format: ISO 8601 (YYYY-MM-DDTHH:MM:SSZ).
dataRequiredData from the action execution
errorstringError if any occurred during the execution of the action
successfulRequiredbooleanWhether or not the action execution was successful or not
API key connection. Risk level 2 of 5.
Free Action
No published Skills explicitly reference this Action yet.