Aident logoAident logo centerAident Loadout
Use CasesPricingDocs
ENStart Now
AppsFreshdesk ToolsFreshdesk Create Admin Ticket Field
Freshdesk Tools

Freshdesk Create Admin Ticket Field

Tool to create a new custom ticket field in Freshdesk. Use when you need to add a new field definition for capturing additional ticket information (e.g., priority level, customer type, issue category). The field type can be text, number, dropdown, checkbox, date, or paragraph.

Write actionRisk level 2 of 5API key connection
Use Freshdesk Create Admin Ticket Field

Pricing and limits

Aident logo

Product

Aident LoadoutAident Playbook EditorOpen-CUAK

About

AppsSkillsUse CasesDocsBlogPricingDownloadsPrivacy PolicyTerms of Service

Alternatives

vs Composiovs Zapier
llms.txtGet an AI summary of Aident LoadoutSummarize with ChatGPTSummarize with ClaudeSummarize with GeminiSummarize with Perplexity

© Aident Labs, 2024-2026

Pricing
Free
Unified payment
Not currently supported

Inputs

  • typestring
    Required
    The field type. When using 'custom_dropdown', you must also provide the 'choices' parameter.
  • labelstring
    Required
    The internal label for the ticket field. This is what agents see in the UI.
  • choicesarray
    For dropdown fields, a list of choice objects with 'value' and 'position' keys. Required when field type is 'custom_dropdown'. Example: [{'value': 'Low', 'position': 1}, {'value': 'Medium', 'position': 2}]
  • positioninteger
    Position of the field in the form. Lower numbers appear first. If not specified, the field is added at the end.
  • customers_can_editboolean
    Whether customers can edit this field after ticket creation. Defaults to False.
  • label_for_customersstring
    Required
    The customer-facing label for the ticket field. This is displayed to customers in the portal.
  • required_for_agentsboolean
    Whether the field is required for agents when creating or updating tickets. Defaults to False.
  • required_for_closureboolean
    Whether the field is required for ticket closure. Defaults to False.
  • displayed_to_customersboolean
    Whether the field is displayed to customers in the support portal. Defaults to True.
  • required_for_customersboolean
    Whether the field is required for customers when submitting tickets. Defaults to False.

Observable output

  • data
    Required
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    Required
    Whether or not the action execution was successful or not

Skills that use this Action

Related use cases

No verified related use cases are linked yet.

Official source

Provider source

Skills that use this Action

No published Skills explicitly reference this Action yet.