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AppsFreshdesk ToolsFreshdesk Create Ticket Time Entry
Freshdesk Tools

Freshdesk Create Ticket Time Entry

Tool to create a time entry for a specific ticket in Freshdesk. Use when you need to log time spent working on a ticket. Time entries track work duration and can be marked as billable or non-billable for billing and reporting purposes.

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Use Freshdesk Create Ticket Time Entry

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Pricing
Free
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Not currently supported

Inputs

  • notestring
    Description or comment about the work done during this time entry.
  • agent_idinteger
    ID of the agent logging the time entry. If not provided, defaults to the authenticated agent.
  • billableboolean
    Whether the time entry is billable. Set to true for billable time, false for non-billable time.
  • ticket_idinteger
    Required
    The unique identifier of the ticket to create a time entry for.
  • start_timestring
    Timestamp when the timer was started in ISO 8601 format (YYYY-MM-DDTHH:MM:SSZ) in UTC.
  • time_spentstring
    Required
    Time spent in HH:MM format (e.g., '01:30' for 1 hour 30 minutes, '00:15' for 15 minutes). This is a required field.
  • executed_atstring
    Timestamp when the work was executed in ISO 8601 format (YYYY-MM-DDTHH:MM:SSZ) in UTC. If not provided, defaults to current time.

Observable output

  • data
    Required
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    Required
    Whether or not the action execution was successful or not

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