Tool to create a time entry for a specific ticket in Freshdesk. Use when you need to log time spent working on a ticket. Time entries track work duration and can be marked as billable or non-billable for billing and reporting purposes.
notestringDescription or comment about the work done during this time entry.
agent_idintegerID of the agent logging the time entry. If not provided, defaults to the authenticated agent.
billablebooleanWhether the time entry is billable. Set to true for billable time, false for non-billable time.
ticket_idRequiredintegerThe unique identifier of the ticket to create a time entry for.
start_timestringTimestamp when the timer was started in ISO 8601 format (YYYY-MM-DDTHH:MM:SSZ) in UTC.
time_spentRequiredstringTime spent in HH:MM format (e.g., '01:30' for 1 hour 30 minutes, '00:15' for 15 minutes). This is a required field.
executed_atstringTimestamp when the work was executed in ISO 8601 format (YYYY-MM-DDTHH:MM:SSZ) in UTC. If not provided, defaults to current time.
dataRequiredData from the action execution
errorstringError if any occurred during the execution of the action
successfulRequiredbooleanWhether or not the action execution was successful or not
API key connection. Risk level 2 of 5.
Free Action
No published Skills explicitly reference this Action yet.