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Freshdesk Tools

Freshdesk Get Agent

Tool to retrieve detailed information about a specific agent by ID. Use when you need to view a particular agent's profile, contact information, availability status, and role assignments.

Write actionRisk level 2 of 5API key connection
Use Freshdesk Get Agent

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Inputs

  • agent_idinteger
    Required
    The unique identifier of the agent to retrieve. Use FRESHDESK_GET_AGENTS to list all agents and obtain valid agent IDs.

Observable output

  • data
    Required
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    Required
    Whether or not the action execution was successful or not

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