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Freshdesk Tools

Freshdesk Get Search

Tool to search and filter tickets in Freshdesk using flexible query syntax. Use when you need to find tickets based on status, priority, tags, custom fields, dates, or other ticket attributes with complex filtering logic.

Write actionRisk level 2 of 5API key connection
Use Freshdesk Get Search

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Aident LoadoutAident Playbook EditorOpen-CUAK

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Pricing
Free
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Not currently supported

Inputs

  • pageinteger
    Page number for pagination. Starts at 1 and cannot exceed 10. Default: 1. Each page returns up to 30 results. Maximum 300 tickets can be retrieved across all pages.
  • querystring
    Required
    Query string to filter tickets using field:value syntax. Wrap conditions in parentheses for grouping. Use AND, OR for logic. Use :> (≥) and :< (≤) for numeric/date comparisons. Use null for empty fields. String values need single quotes. Do NOT include outer double quotes - they…

Observable output

  • data
    Required
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    Required
    Whether or not the action execution was successful or not

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