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Freshdesk Tools

Freshdesk List Automation Rules

Tool to list all automation rules for a specific automation type in Freshdesk. Use when you need to retrieve all automation rules for ticket creation, time-based triggers, or ticket updates.

Write actionRisk level 2 of 5API key connection
Use Freshdesk List Automation Rules

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Pricing
Free
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Not currently supported

Inputs

  • automation_type_idinteger
    Required
    The automation type ID. Valid values: 1 (ticket creation rules - triggered when a ticket is created), 3 (time-based triggers - run on schedule based on ticket state), 4 (ticket update rules - triggered when a ticket is updated). Note: type 2 is not accessible via API.

Observable output

  • data
    Required
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    Required
    Whether or not the action execution was successful or not

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