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Freshdesk Tools

Freshdesk Reply To Forward Ticket

Tool to reply to or forward a ticket to external email addresses. Use when you need to send a ticket reply to specific email recipients outside the normal ticket flow.

Write actionRisk level 2 of 5API key connection
Use Freshdesk Reply To Forward Ticket

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Free
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Inputs

  • bodystring
    Required
    Content of the reply or forward message
  • cc_emailsarray
    List of email addresses to be CC'd
  • ticket_idinteger
    Required
    ID of the ticket to reply to or forward
  • to_emailsarray
    Required
    List of email addresses to send the reply/forward to
  • bcc_emailsarray
    List of email addresses to be BCC'd
  • from_emailstring
    Email address from which the reply should be sent

Observable output

  • data
    Required
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    Required
    Whether or not the action execution was successful or not

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