Freshdesk Reply To Ticket

• bodystring

  Required
  The content of the reply message. Can contain HTML formatting. This is the primary reply content that will be sent to the requester.
• user_idinteger
  The ID of the agent creating the reply. Use this to create a reply on behalf of a specific user. Can also be used to create a reply as if it came from the customer.
• cc_emailsarray
  Email addresses to include in the CC field of the reply. Maximum 50 total recipients across to/cc/bcc fields.
• ticket_idinteger

  Required
  The unique identifier of the ticket to reply to
• to_emailsarray
  Direct recipient email addresses to override the default ticket requester. Requires the 'multiple_to' feature to be enabled in your Freshdesk account. When not using this feature, the reply is automatically sent to the ticket requester.
• bcc_emailsarray
  Email addresses to include in the BCC field of the reply. Maximum 50 total recipients across to/cc/bcc fields.
• from_emailstring
  The support email address to send the reply from. If you have multiple support emails configured, use this parameter to specify which email should be used as the sender. By default, replies are sent from the support email where the ticket was originally created.

• data

  Required
  Data from the action execution
• errorstring
  Error if any occurred during the execution of the action
• successfulboolean

  Required
  Whether or not the action execution was successful or not

No verified related use cases are linked yet.

No published Skills explicitly reference this Action yet.