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Freshdesk Tools

Freshdesk Update Admin Ticket Field

Tool to update an existing ticket field configuration in Freshdesk. Use when you need to modify field properties such as labels, visibility settings, or requirement flags.

Write actionRisk level 2 of 5API key connection
Use Freshdesk Update Admin Ticket Field

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Free
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Inputs

  • idinteger
    Required
    The ID of the ticket field to update
  • labelstring
    The agent-facing label for the ticket field. This is what agents see in the UI.
  • positioninteger
    The display position/order of the field in the form. Lower numbers appear first.
  • customers_can_editboolean
    Whether customers can edit this field after ticket creation.
  • label_for_customersstring
    The customer-facing label for the ticket field. This is displayed to customers in the portal.
  • required_for_agentsboolean
    Whether this field is required for agents when creating or updating tickets.
  • required_for_closureboolean
    Whether this field is required when closing a ticket.
  • displayed_to_customersboolean
    Whether this field is displayed to customers in the support portal.
  • required_for_customersboolean
    Whether this field is required for customers when submitting tickets.

Observable output

  • data
    Required
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    Required
    Whether or not the action execution was successful or not

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