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Freshdesk Tools

Freshdesk Update Automations

Tool to update an existing automation rule in Freshdesk. Use when you need to modify automation rule properties like name, description, active status, conditions, or actions. Supports ticket creation rules (type 1), time-based triggers (type 3), and ticket update rules (type 4).

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Use Freshdesk Update Automations

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Inputs

  • idinteger
    Required
    The unique identifier of the specific automation rule to update.
  • namestring
    The name of the automation rule.
  • activeboolean
    Whether the automation rule is active (true) or inactive (false).
  • actionsarray
    Array of action objects that are performed when conditions are met. Each action has an action_type and associated value.
  • positioninteger
    The position/order of the rule in the automation sequence.
  • conditionsobject
    Conditions that must be met for the rule to execute. Typically contains an 'all' or 'any' key with an array of condition objects.
  • descriptionstring
    Description of what the automation rule does.
  • automation_type_idinteger
    Required
    The ID of the automation type. Use 1 for ticket creation rules, 3 for time-based triggers, or 4 for ticket update rules. Note: Value 2 is not allowed and will return an error.

Observable output

  • data
    Required
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    Required
    Whether or not the action execution was successful or not

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