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AppsFreshdesk ToolsFreshdesk Update Canned Response
Freshdesk Tools

Freshdesk Update Canned Response

Tool to update an existing canned response in Freshdesk. Use when you need to modify the title, content, folder location, visibility, or group access of a canned response template.

Write actionRisk level 2 of 5API key connection
Use Freshdesk Update Canned Response

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Pricing
Free
Unified payment
Not currently supported

Inputs

  • idinteger
    Required
    The unique identifier of the canned response to update
  • titlestring
    Title of the canned response
  • folder_idinteger
    ID of the folder to move this canned response to
  • group_idsarray
    Array of group IDs that should have access to this canned response. Used when visibility is set to 2 (specific groups)
  • visibilityinteger
    Visibility setting: 0=personal (visible only to creator), 1=all agents (visible to all agents), 2=specific groups (visible to designated groups)
  • content_htmlstring
    HTML formatted content of the canned response. The plain text content field is automatically generated from this.

Observable output

  • data
    Required
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    Required
    Whether or not the action execution was successful or not

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