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Freshdesk Tools

Freshdesk Update Contact Make Agent

Tool to convert a contact into an agent in Freshdesk. Use when you need to grant a contact access to the helpdesk as an agent with specific permissions and roles.

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Use Freshdesk Update Contact Make Agent

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Inputs

  • idinteger
    Required
    ID of the contact to convert to an agent
  • role_idsarray
    Required
    Array of role IDs that determine the agent's permissions. At least one role ID is required.
  • occasionalboolean
    Specifies whether the agent is an occasional agent (true) or a full-time agent (false). Defaults to false if not specified.
  • ticket_scopeinteger
    Required
    Ticket scope defines the level of access: 1 (Global access - all tickets), 2 (Group access - tickets assigned to agent or their group), 3 (Restricted access - only tickets assigned to agent)

Observable output

  • data
    Required
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    Required
    Whether or not the action execution was successful or not

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