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Freshdesk Tools

Freshdesk Update Conversations

Tool to update the content of a conversation note in Freshdesk. Use when you need to modify existing public or private notes. Note: Only public and private notes can be edited, not incoming replies. The 'private' parameter cannot be modified.

Write actionRisk level 2 of 5API key connection
Use Freshdesk Update Conversations

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Pricing
Free
Unified payment
Not currently supported

Inputs

  • idinteger
    Required
    The unique identifier of the conversation to update
  • bodystring
    Required
    The updated content of the note in HTML format. This parameter replaces the deprecated 'body_html' from API v1. Only public and private notes can be edited.

Observable output

  • data
    Required
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    Required
    Whether or not the action execution was successful or not

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