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Freshdesk Tools

Freshdesk Update Discussion Forum

Tool to update an existing discussion forum in Freshdesk. Use when you need to modify forum details such as name, description, category, type, or visibility settings.

Write actionRisk level 2 of 5API key connection
Use Freshdesk Update Discussion Forum

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Free
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Inputs

  • idinteger
    Required
    The unique identifier of the discussion forum to update
  • namestring
    Name of the forum
  • forum_typeinteger
    Type of the forum. Valid values: 1=Questions, 2=Ideas, 3=Problems, 4=Announcements. Note: Cannot be updated if forum contains topics.
  • company_idsarray
    Array of company IDs that have access to the forum. Can only be updated when forum_visibility is set to 4 (Selected companies).
  • descriptionstring
    Description of the forum
  • forum_visibilityinteger
    Visibility setting for the forum. Valid values: 1=Everyone, 2=Logged in users, 3=Agents only, 4=Selected companies.
  • forum_category_idinteger
    ID of the forum category to assign the forum to

Observable output

  • data
    Required
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    Required
    Whether or not the action execution was successful or not

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